The amount owed does not appear immediately and may not be available the same day you file your report. Once your report has been processed (its status in the table on the “Wage Submission History” page will say, “Processed”), your updated balance will be displayed on the “Payments” page which you can access by selecting “Payments” from the menu bar on the employer homepage.
You have three options for payments:
- ACH (electronic check): You will need to provide your billing name and address, routing number, account number, account types (personal or business and checking or savings), and your payment amount and payment date. Please note that because we are a new program, some banks have been rejecting ACH payments to us in testing. You can ensure your bank will process your payment by calling them and providing them the filter information that allows them to identify us as an authorized transaction: Company ID: 1916001099 and Company name: PAID FAMILY MED.
- Debit/credit card: You will need to provide your billing name and address, card information, and payment amount and payment date. Please note that debit/credit card payments incur a 2.9% processing fee.
- Check/money order: You will need access to a printer so that you can print the payment coupon that must accompany your check or money order.
Payment processing times vary by payment method and the payment date you select when submitting your payment. If you have questions, please contact the Customer Care Team.