I have made several payments towards my overpayment. Where can I find my current balance or track payments I have made?

The Account Activity screen in your online account shows your current balance and any payments you have made. When you log in to your online account, click the Overpayment dropdown at the top of the screen. From there you can access the Account Activity screen.

Duplicate payments and refunds

If you accidentally made more than one payment, or you’ve made payments and your decision was reversed, you can request a refund.

• Call our Customer Care Team at 833-717-2273 or send a secure message in your online account.
• For all payments besides credit card and debit payments, the wait period to request a refund is 10 business days. For credit card and debit payments, the wait period is 180 days before a refund can be requested.