Support

Scheduled outages

The employer reporting system will be closed and unavailable during a series of planned outages throughout August. 

Scheduled outages are:

  • 3 to 5 p.m. on the following Tuesdays: August: 20, 27

Service alert:

  • 7 p.m.to approximately 8 p.m., Tues. Aug. 20: Logging in to SecureAccess Washington (SAW) is expected to be slow. If you have any issues logging in to SAW after 8 p.m. on that day, please contact the SAW helpdesk at 855-WaTech1 or 360-586-1000
     

Employer account FAQs

Registering your account | Reporting | Payments | Account maintenance

Registering your account

Detailed instructions and tutorial videos for creating your employer account are posted on our reporting page

What do I do if my UBI is not found?

Make sure the UBI you entered is correct. If you don't know your business's UBI number, you can look it up on the Department of Revenue website at https://secure.dor.wa.gov/gteunauth/_/. If you entered the correct UBI and your business still isn't coming up, contact the Customer Care Team for help.

What do I do if someone is already linked to the account?

Someone from your organization already registered your Paid Family and Medical Leave employer account. Contact your organization's account administrator to gain access.

What do I do once I receive my PIN?

When you receive your PIN, you will need to log-in to SecureAccess Washington (SAW) and select the Paid Family and Medical Leave service to access your account. Once you're in Paid Family and Medical Leave, follow the same steps as you did before: click "Create an Account", enter your UBI, confirm your business's legal entity name, and enter your PIN. Please note that once you enter the PIN, you will become the administrator for the account. No one else from your organization will be able to access the account until you grant them access.

What do I do if I haven't received my PIN?

It may take five to seven business days for your PIN to be delivered to your business's mailing address. If it's been more than seven days, you can log-in to your account and request a new PIN be sent. You can submit quarterly reports and make payments by logging in with limited access using the link provided at the bottom of the page where you request a new PIN.

I am a limited access user and I am no longer able to access by business account. What do I do?

It is possible someone else from your organization received your PIN and successfully completed the account registration process. You will need to contact the administrator from your organization to regain access to the account.

Can I register multiple business accounts?

Yes, you can register as an authorized user to multiple employer and employer agent business accounts. Use the 'Add/Switch Account' button on the top right corner of the screen to restart the registration process for a separate business.

Once I complete the PIN process for my account, can someone else also complete the PIN process for the same account?

No. Once the PIN process is complete, your business account is fully registered. You become the administrator for the account and no other users can complete the registration process. To add additional users to the account, you need to grant them access by selecting "User Maintenance" under the "Manage Account" tab on the menu bar.

Employer agent account FAQs

Coming soon!