Processing time
Our processing time is 2-3 weeks.
To check the status of your benefit application or weekly claim, log in to your online account.
For assistance accessing your account, visit Technical Support.
How you can help
1. Ensure your application is complete because incomplete or complex applications take longer to process.
Our priority is to process all applications as quickly as possible.
If your application is incomplete or complex, a specialist will reach out to you by phone. Please make sure your contact information is correct and answer or promptly return calls from us.
Common scenarios:
• Missing documentation, like a medical certification or proof of identity documents.
• Missing hours or wages in our system. This usually happens if we are missing information from your current or former employers about your work history.
2. Explore the website for answers to frequently asked questions.
You can find answers to most of the questions we’re hearing on the phones and in emails on our website. This will keep specialists free to review applications and claims.
Keep in mind that once your application is approved, you will be able to file weekly claims and get paid for each week of your approved leave. That means you’ll be able to submit weekly claims retroactively and receive your back pay.