Did you provide all required documentation?
If not, your application will be delayed. Download our application checklist and make sure you’ve submitted a complete set of documents.
Our goal is to process complete applications within three weeks.
After you submit your application:
1. Check your application status online.
Log in to your benefit account, where you’ll see “Claim Status” listed in the box labeled “Current Claim.”
- “Submitted” means we’ve received your application but haven’t started processing it yet.
- “In Review” means the Customer Care Team is reviewing your application. At this point, they may reach out to you for additional information if needed.
- “Approved” means your application has been approved. You will also receive a formal approval letter in the mail. Once your application is approved, you will start filing weekly claims for all weeks for which you were approved.
- “Denied” means your application has been denied. You will receive a letter in the mail that explains the reason for the denial.
2. Your determination letter will be mailed to you.
It will provide the maximum weekly benefit amount you may receive and confirm the dates of your approved leave.
3. The waiting week is the first week of your approved leave.
The waiting week is required by law for all types of leave except bonding leave and military family leave. You will not be paid for this week.
- In order to qualify as a waiting week, you must claim a minimum of eight consecutive hours of leave on your weekly claim.
- Claim weeks always start on Sunday and end the following Saturday, regardless of what day your work week starts.
- If your qualifying event occurs after Sunday in the first week you need to take leave, the waiting week may be less than a week.
- During your waiting week, you may use paid vacation or sick days from your employer without impacting your Paid Family and Medical Leave benefits.
- If the first week of your leave happens before you receive your approval letter and you begin filing weekly claims, that first week still counts as your waiting week.
For example: Your paid family or medical leave start date is July 13, 2020, and you receive your approval letter on July 22, 2020. The first week of your approved leave is your waiting week, so the first week you’ll receive benefits is the week beginning on Sunday, July 19, 2020. But you still need to file a weekly claim for the waiting week.