What to expect after you apply
We know how important Paid Family and Medical Leave is to you, and we are working to process applications as quickly as we can. Demand is high for this new program. We expect it could take up to four weeks to process applications. Continue reading for tips on how you can ensure our review of your application goes smoothly.
Upload your required documentation.
Our Customer Care Team can’t make a decision on your application without your documentation.
All applications require some kind of documentation. You can upload your documents to your account from your benefit account homepage. Get instructions for uploading your documents on the technical support page.
All applications require proof of identity documents, like a copy of your driver license or passport.
Applications for medical leave or leave to care for a family member with a serious health condition require medical certification from your or your family member’s healthcare provider.
Check your application status online.
You can check the status of your application online by logging in to your benefit account. On your benefit account homepage, you’ll see “Claim Status” listed in the box labeled, “Current Claim.”
- “Submitted” means we’ve received your application but haven’t started processing it yet.
- “In Review” means the Customer Care Team is reviewing your application. At this point they may reach out to you for additional information if needed.
- “Approved” means your application has been approved. You will also receive a formal approval letter in the mail. Once your application is “approved” you will start filing weekly claims for all weeks for which you were approved.
- “Denied” means your application has been denied. You will receive a letter in the mail that explains the reason for the denial.
File your weekly claim.
What our processing times mean for you
You will get paid for all weeks from your approved leave start date.
Once your application is approved, you will start filing weekly claims for all weeks for which you were approved. That means if it takes four weeks to process your application, you’ll file for four weeks and get those payments retroactively.
Using paid time off before you are approved may affect your benefit payments.
Paid time off, like employer-provided vacation or sick leave, can’t be used at the same time as Paid Family and Medical Leave without affecting your benefit payment. If you use your employer’s paid time off while you wait for your application to be approved you will need to report that on your weekly claim. Your employer may offer a supplemental benefit, which can be paid time off designated as supplemental, and this will not affect your weekly payment. Ask your employer if this option is available to you.