After you apply

Ensure your application is complete because incomplete or complex applications take longer to process. Download our application checklist to make sure you’ve submitted everything we need.

Log in to your benefit account, where you’ll see “Claim Status” listed in the box labeled “Current Claim.”

• Submitted – we’ve received your application but haven’t started processing it yet.
• In Review – a specialist is reviewing your application. If they need more information, they’ll reach out to you. Please make sure your contact information is up to date.
• You can update your contact information and preferences by logging in to your benefit account and selecting Update Contact Preferences in the “Take Action” section of your homepage.
• Approved – start filing weekly claims for all weeks for which you are approved.

• Denied – you will receive a letter in the mail that explains why we couldn’t approve your application.

You’ll get a copy of your decision letter in the mail. You can also view it in your benefit account: Log in to your benefit account, click on your Claim ID, then find Correspondence on the bottom of the Claim Summary page.

Your employer cannot require you to use Paid Leave before or after other paid or unpaid time off you might have, like paid sick days or vacation leave. Applying for Paid Leave is entirely up to you. Once your application is approved, you’ll be able to file weekly claims and request payment for each week of your approved leave. That means you’ll be able to submit weekly claims retroactively to receive your back pay.

• Log in to your benefit account
• From your benefit account homepage, click Request Review in the “Claim Review(s)” section.
• Use the drop-down menus to pick your Topic and your Claim ID.
• Type in the Reasons(s) why we may need to make any changes or what you disagree with.
• Click Upload Document to add documents supporting your Reason(s). Click Continue when you’re done uploading.
• Double check the Topic, Claim ID and Reason(s) then click Submit to send us your request.
• You’ll see the “Request for Review Confirmation” screen. We’ll review your request and may reach out to you for more information, so please make sure your contact information is up to date.

If you don’t have an online account because you applied using a paper application, request a review of your claim by phone: Call us at 833-717-2273 Monday through Friday between 8:30 a.m. and 4:30 p.m.

There’s a section on the benefit account homepage called “Claim Review(s).” This section will show the requests you’ve submitted on or after July 1, 2024. The request will show the status of your review as:

• Submitted – we’ve received your request but haven’t started processing it yet.
• In Review – a specialist is reviewing your application. If they need more information, they’ll reach out to you. Please make sure your contact information is up to date.
  • You can update your contact information and preferences by logging in to your benefit account and selecting Update Contact Preferences in the “Take Action” section of your homepage.
• Review Complete – We’ve finished our review of your request, and we’ll send you a letter with the decision.

There are no changes to how we process a review request. We process requests in the order they are received, just like we do for applications. Once your request is assigned to a specialist, they may contact you using your preferred contact method to clarify your request or for additional information. To help them with any questions, make sure your contact information is up to date.