Employer account technical support

Once you are logged in to your employer account, click Manage Account in the top menu bar then Contact Information. You can add or edit contact information for any point of contact: 

• Primary Contact 
• Quarterly Wage Reporting – contact for quarterly reports and employees’ hours and wages 
• Payments and Refunds – contact for payments, balances due or refund requests 
• Paid Leave Benefit Claim – contact for Paid Leave benefit questions and notifications. This is where we will mail notification letters related to your employees’ use of benefits.

Keeping this information up to date ensures timely communication with the correct individuals at your business if we need to reach out with any questions. Removing contacts is not the same as removing users with access to your account. To review or remove account users, click Manage Account in the top menu bar then User Maintenance. 

A Unified Business Identifier (UBI) is a nine-digit number issued by the Washington Department of Revenue (DOR) when a business is licensed in our state. Employers in our state must register with DOR. If you’ve already registered with DOR, you can look up your UBI number on their website. 

If your UBI number is not recognized when you’re creating your employer account with us and you’ve entered the UBI number given to you by the Department of Revenue (DOR), you’ll be able to click Create Employer to then provide your business information and submit documentation so we can create your business in our system and provide you access to your account.

Yes, you can register as an authorized user to multiple employer and employer agent business accounts. Use the “Add/Switch Account” button on the top right corner of the screen to restart the registration process for a separate business.

When you first create your employer account, you’ll probably have limited access until you verify your account with a PIN. If you have limited access, you’ll be able to submit your quarterly wage reports and make premium payments. By completing the PIN process and gaining full access to your account, you can: 

• Add and manage additional users, 
• View your wage submission history and submit any amendments to your wage reports, 
• Edit or add points of contact to your account, 
• Accept or Decline power of attorney requests from employer agents, also known as third party administrators. 

To complete the PIN process: 

• It may 5 to 7 business days for you to receive your PIN at your business’s mailing address. When you log into your employer account, you’ll immediately see the “Authorize Account” screen. If you have your PIN, which will have been mailed to your business address, enter your PIN exactly as it appears on the letter then click Next. If it’s been more than 7 business days, you can click Request New PIN then double check the mailing address and click Request PIN to request a new PIN be mailed to your business. 
• If the PIN you entered is valid, you’ll become the Account Administrator for the account, and no one else will be able to complete the PIN process. No one else from your organization will be able to access the account until you grant them access. To add users, click Manage Account in the top menu bar then click User Maintenance. Adding users is not the same as adding points of contact. To add points of contact, click Manage Account in the top menu bar then click Contact Information.  

If someone from your business has already registered your employer account, contact your organization’s account administrator to gain access. If you cannot contact the administrator for your account, please contact us at 833-717-2273. We are available Monday through Friday between 8:30 a.m. and 4:30 p.m.

Before you begin, you’ll need the first and last name, SAW username and email address for the person you want to add to your account. To add or manage users: 

• Once you are logged into your employer account, click Manage Account in the top menu bar then User Maintenance to go to the “User Maintenance” page. 
• You can click Add User to add a new user or Edit to modify access or roles for a current user. 

For a user’s roles, select the appropriate role for any user. Options are: 

• Account Administrator – full access to all functionalities 
• Quarterly Wage Reporting – can file and view quarterly wage reports and amendments 
• Payments and Refunds – can make payments and request refunds 
• Paid Leave Benefit Claims – can access Paid Leave benefit claim details 
• Account Maintenance – Can manage account-related activities 
• User Maintenance – can add other users to your business account