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Documents and Forms

Employer account technical support

What do I do if my UBI is not found?

If the UBI is not recognized by Paid Family and Medical Leave, you will be given the option to submit documentation requesting that it be loaded.

Why am I receiving an error message that says my UBI is not in the system?

If the UBI is not recognized by Paid Family and Medical Leave, you will be given the option to submit documentation requesting that it be loaded.

Can I register multiple business accounts?

Yes, you can register as an authorized user to multiple employer and employer agent business accounts. Use the “Add/Switch Account” button on the top right corner of the screen to restart the registration process for a separate business.

What is a limited access employer account?

When you initially create your employer account, you will probably have limited access until you verify your account with a PIN. With limited access you will be able to submit your quarterly reporting and make payments. By completing the PIN process and verifying your account, you will get access to more account features, like adding and managing additional users, viewing your report history and submitting amendments, and editing the contact information on your account.

How do employers add another business to their account?

Use the “Add/Switch Account” button on the top right corner of the screen to restart the registration process for a separate business.

What do I do if someone else is already linked to my business’s Paid Family and Medical Leave account?

If someone from your organization already registered your Paid Family and Medical Leave employer account, contact your organization’s account administrator to gain access. If you are unable to contact the administrator for your account, please contact Customer Care at (833) 717-2273.

What do I do once I receive my PIN?

When you receive your PIN, you will need to log in to SecureAccess Washington (SAW) and select the Paid Family and Medical Leave service to access your account. Once you’re in Paid Family and Medical Leave, follow the same steps as you did before: click “Create an Account,” enter your UBI, confirm your business’s legal entity name and enter your PIN. Please note that once you enter the PIN, you will become the administrator for the account. No one else from your organization will be able to access the account until you grant them access.

Once I complete the PIN process for my account, can someone else complete the PIN process for the same account?

No. Once the PIN process is complete, your business account is fully registered. You become the administrator for the account and no other users can complete the registration process. To add additional users to the account, you need to grant them access by selecting “User Maintenance” under the “Manage Account” tab on the menu bar.

How do employers add users to their account?

Before you begin:

  • You will need to verify your account with a PIN before you can add or manage additional users. Watch this short video about the PIN verification process.
  • You will need the first and last name, SAW username and email address for the person you want to add to your account
  • To add or manage users, log in to your Paid Family and Medical Leave account. From the employer homepage, click “Manage Account” in the menu bar and select “User Maintenance.”
  • Click the “Add User” button.
  • On the “Manage Internal User” screen, enter the name, SAW username and email address for the person you need to add.
  • Under “Roles,” select the appropriate roles for this user. Options are:
    – System administrator
    – Employment and wage detail
    – Payments
    – Account maintenance
    – User maintenance
  • Under “Account Status,” select “Active,” then click “Save.”

What do I do if I haven’t received my PIN?

It may take five to seven business days for your PIN to be delivered to your business’s mailing address. If it’s been more than seven days, you can log in to your account and request a new PIN to be sent to you. You can submit quarterly reports and make payments by logging in with limited access using the link provided at the bottom of the page where you request a new PIN.

I am a limited access user and I am no longer able to access my business account. What do I do?

It is possible someone else from your organization received your PIN and successfully completed the account registration process. You will need to contact the administrator from your organization to regain access to the account.

How do employers remove users from their account?

Before you begin:

  • You will need to verify your account with a PIN before you can manage users. Watch this short video about the PIN verification process.
  • Once your account is verified, you need to have either “System Administrator” or “User Maintenance” access to the account before you can manage other users.

To remove a user, log in to your Paid Family and Medical Leave account:

  • From the employer homepage, click “Manage Account” in the menu bar and select “User Maintenance.”
  • In the table under “User Maintenance,” click the blue “Edit” link in the last column next to the user you want to remove.
  • Under “Account Status,” select “Inactive,” then click “Save.”