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Filing weekly claims

How to file a weekly claim: tutorial video

How do I file a weekly claim?

During your leave, you’ll log in to your account and file a claim each week to receive your pay. This should only take a few minutes. The claim will include the days and hours when you used your paid leave. You can also submit your claims by calling the Customer Care Team.

To learn more, watch this short video on filing weekly claims.

How long will it take my weekly claim to process?

Our goal is to process claims within 2 weeks, depending on volume.

When should I file a weekly claim?

During your leave, you’ll log in to your account and file a claim each week to receive your pay. This should only take a few minutes. The claim will include the hours you missed work and want to be paid using your Paid Leave. If you applied with a paper application or can’t access your online account, you can also submit weekly claims by calling the Customer Care Team.

To learn more, watch this short video on filing weekly claims.

If I have a partial week of medical leave left over, can I also claim some hours for family leave that week?

No. You can claim ONE type of leave per week: medical leave OR family leave. If you have a partial week of medical leave you can claim it one week, and start claiming family leave the next week.

If I work or use other types of leave during a week I’m on Paid Leave will it affect my payment?

If you worked or received other benefits, like employer-provided paid time off, you must include it in your weekly claim questionnaire. This includes time worked at a second job, even if you are not taking leave from that job. If you use other types of leave, like vacation leave, it may affect your payment amount, unless your employer offers supplemental paid time off (different from regular paid time off). Ask your employer if this option is available to you. If you work under a collective bargaining agreement, find out more in the Help Center.

What if my work week is Monday – Sunday instead of Sunday – Saturday?

Claim weeks always start on Sunday and end the following Saturday, regardless of what day your work week starts.

What is a waiting week?

This is the first week of your approved leave. The waiting week is required by law for all types of leave except bonding leave and military family leave, and you will not be paid for this week. If your qualifying event occurs after Sunday in the first week you need to take leave, your waiting week may be less than a week. During your waiting week, you may use paid vacation or sick days from your employer without impacting your Paid Family and Medical Leave benefits. If the first week of your leave happens before you receive your approval letter and you are able to begin filing weekly claims, that first week still counts as your waiting week. For example: your paid family or medical leave start date is July 13, 2020, and you receive your approval letter on July 22, 2020. The first week of your approved leave is your waiting week, so the first week you can claim is the week beginning on Sunday, July 19, 2020.

What is a claim year?

The claim year begins on the Sunday of the week you submit your initial application. The claim year expires 52 weeks later. A new claim year will not be established for an employee who is determined to have less than 820 hours in their qualifying period or who fails to sufficiently prove their identity to the department. Take this quiz to help you figure out if you may be eligible.

What if I have to file a second claim?

If you have multiple qualifying events in your claim year, you will fill out an application for each event. You can file the second application online in your Paid Leave account. You may need to provide us with additional information to be approved for another claim, like a medical certification if it is a new serious health condition, or bonding documentation if you’re switching from medical leave for birth to family leave to bond with your baby.

How do I know how many hours I have left to use for my approved leave?

In your approval letter, you’ll see the total number of hours you can take for paid family or medical leave. When you submit your weekly claims, please subtract these hours from your total. Remember:

  • You don’t have to claim all of your average weekly hours on your weekly claims. You can spread them out and take leave intermittently.
  • The total number of hours you claim each week cannot exceed the average number of weekly hours you worked over the last year.

If there is a week during my approved leave where I don’t want to use Paid Leave, do I still have to file a weekly claim?

If you are taking leave intermittently, working or using paid time off instead of taking leave, you must still submit a weekly claim. Enter the number of hours you worked or took other paid time off on the questionnaire. This will not subtract hours from your available leave.

Can I backdate my claim?

You can apply within two weeks of your qualifying event without needing a good cause reason for backdating your application.

If it’s been more than two weeks since your qualifying event, you can backdate your claim for a “good cause” reason that prevented you from applying for Paid Leave immediately after your event. A “good cause” reason can be the result of a serious health condition, such as being in the hospital during a period of incapacity or because of natural disaster.

The Certification of Serious Health Condition form may provide the information we need to determine if you are eligible to backdate your claim, but we may need additional information.

What is “good cause”?

You can backdate your claim for a “good cause” reason. A “good cause” reason can be the result of a serious health condition, a period of incapacity or because of a natural disaster. A medical certification form may provide the information we need to determine if you are eligible to backdate your claim, but it is likely we will ask for additional information as to why you need to backdate your claim.