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Frequently Asked Questions

Payments

Where can I see my balance due on an overpayment?

When you log in to your online benefit account you will see an Account Alert. This alert will display your balance due. You can also see your balance due in the Account Activity. You can access this screen by selecting Overpayment at the top of your homepage.

How can I make a payment toward an overpayment?

You can make a credit card or ACH payment in your online account, or you can pay by check without an account. There is a 2.9% fee if you choose to pay by credit card.

To pay online: Log in to your benefit account. Select the Make a Payment button in the Account Alert to be taken to the payment screen. You can also go to the Overpayment tab at the top of your homepage to access the Make a Payment screen.

To pay by check: Your overpayment letter includes a payment coupon with instructions on where to mail your payment. Include the payment coupon with your payment.

I have made several payments towards my overpayment. Where can I find my current balance or track payments I have made?

The Account Activity screen in your online account shows your current balance and any payments you have made. When you log in to your online account, click the Overpayment dropdown at the top of the screen. From there you can access the Account Activity screen.

Why was child support taken out of my benefit payment?

We share information with the Division of Child Support (DCS). If DCS notifies us that you have a child support obligation, we will withhold child support from your benefit payment. We can withhold up to 50% of your benefit payment. DCS sets the amount to withhold for a child support obligation. If you have questions about your withholding contact DCS at 800-442-5437 or dshs.wa.gov/esa/division-child-support. 

How do I request a copy of my 1099-G?

To request a duplicate copy of your 1099-G for family leave, log in to your account and send us a secure message. Please make sure your contact information is current.

  1. Log in to your Paid Leave benefit account
  2. Confirm your contact information is current:
    In the Take Action box on your homepage, select Update Contact Information. Make any changes and save.
  3. Send a secure message:
    Select Message Center.
    Select New Message and use subject line “Duplicate copy of 1099-G” and topic “other”
    Send.

As a reminder, we do not send 1099-Gs for medical leave. 1099-Gs are mailed and not available for download.

What information does Paid Leave send to the IRS?

We are required to submit details to the IRS in their standard template for 1099-G information which includes your name, SSN or ITIN, address, and the dollar amount of the family leave benefits we paid to you.

Will everyone who received Paid Leave benefits get a 1099-G?

No. We only issued 1099-G forms to customers who received family leave benefits. Family leave includes leave to bond with a new child born or placed in your home and leave to care for a family member with a serious health condition.

If you received both family and medical leave, your 1099-G will only include the family leave portion.

What does the information on the 1099-G form mean?

The 1099-Gs issued by Paid Leave show:

  • Our agency contact information (below) and Tax Identification Number (85-4113810) in the “Payer” box.
    • State of Washington Employment Security Department
      Paid Family and Medical Leave
      PO BOX 9046
      Olympia, WA 98507-9046
  • Customer name, SSN or ITIN and address in the “Payee” box.
  • Paid Leave Customer ID in the “Account Number” field.
  • The amount of family leave benefits you received in 2025 in “Box 1.”

Please note: The 1099-G will only include payments you received in 2025. If you file a claim in 2025 that is paid in 2026, that amount will not be included.

Why did I receive two 1099-Gs from Employment Security Department?

If you received benefits from more than one program, like from Paid Leave and from Unemployment Insurance, you may have gotten more than one 1099-G. You can tell which form is for which program by looking at the Payer Information section of the form which will list either Paid Family and Medical Leave or Unemployment Insurance. For questions about your Unemployment Insurance 1099-G, visit esd.wa.gov/unemployment/1099-G-information.

Where will you send my 1099-G?

We mail the form to the address we have on file for you in January. Please note that the U.S. Postal Service will forward your 1099-G if they have a change of address on file for you.

Please make sure your contact information is up to date. You can update your contact information and preferences by logging in to your benefit account and selecting Update Contact Preferences in the “Take Action” section of your homepage.

To request a new copy of your 1099-G for family leave, log in to your account and send us a secure message. Please make sure your contact information is current.

  • Select Message Center.
  • Select New Message and use subject line “Duplicate copy of 1099-G” and topic “other”
  • Send.

As a reminder, we do not send 1099-Gs for medical leave. 1099-Gs are mailed and not available for download.