Technical support

Log in to your account at secureaccess.wa.gov and click, “Account.” If you’re unable to log in or need help updating your contact information, click, “GET HELP” to contact the SAW customer service team at WaTech.

MFA stands for multi-factor authentication, and it’s an additional layer of security that keeps your account safe and secure. Starting March 1, 2022, you will go through two layers of verification to access your Paid Leave account through SAW.

Get ready now by making sure you have a secondary email address or cell phone number listed in your SAW account. If you’re unable to log in or need help updating your contact information, click, “GET HELP” on the SAW homepage to contact the SAW customer service team at WaTech.

Like most Washington state agencies, Paid Family and Medical Leave uses a platform called SecureAccess Washington (SAW) to manage access to customer accounts. SecureAccess Washington is managed by WaTech. You will need an active SAW account to add Paid Family and Medical Leave as a service and access the program. Learn more about creating a SAW account.

If you have questions about your SAW account, go to secureaccess.wa.gov and click the “GET HELP” button in the menu bar.

Watch our tutorial video on how to create a SAW account!

You may already have a SAW account. Visit secureaccess.wa.gov to log in, search for an existing account or create a new account. (You can also get to the SAW login page by clicking “Log In” on the Paid Leave website menu bar, and then clicking one of the login options.) If you have questions about your SAW account, go to secureaccess.wa.gov and click the “GET HELP” button in the menu bar.

To search for an existing account:

• On the secureaccess.wa.gov homepage, click “GET HELP”
• Then, enter your email address. You’ll receive an email from SAW with all of the usernames associated with that email address.

To create a new account:

• On the secureaccess.wa.gov homepage, click “Sign Up”
• Then, fill out your first and last name, email address, username and a password.
• Check your email for an authorization link.
• Click the link to activate your account.

You will use this username and password every time you log in to Paid Leave. Once you are in your SAW account, you will need to add Paid Leave as a service.

If you accidentally delete your account, you’ll need to:

1. Create a new SAW account.
2. Call our Customer Care Team at 833-717-2273 and we can connect your new SAW account to your Paid Leave account.

Log in to your SAW account at secureaccess.wa.gov, select “Add A New Service,” then:

• Select “I would like to browse a list of services by agency.”
• Click “Employment Security Department”
• Under “Services from ESD,” find Paid Family and Medical Leave and click “Apply”
• On the confirmation screen that lets you know the service has been added to your list, click “OK.”
• You will see “Paid Family and Medical Leave” on your SAW homepage.
• To begin applying for benefits, click “Access now”

After you’ve submitted your application, you can send us additional documents by selecting the “Manage Documents” link on your account homepage. Login to your account and look for the box labeled “My Claim(s)” on your homepage. Click the “Manage Documents” link to access the form where you can attach files from your computer or mobile phone and upload them to your account.

During your leave, you’ll log in to your account and file a claim each week to receive your pay. This should only take a few minutes. The claim will include the days and hours when you used your Paid Leave. You can also submit your claims by calling the Customer Care Team.